Specialist, Brokerage Service Rep - (Omaha/Dallas/Phoenix/Richfield, OH) TX
Company: Charles Schwab
Location: Frisco
Posted on: April 23, 2024
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Job Description:
Position Type: RegularYour opportunity
Personal Choice Investment Services (PCIS) Participant Services
works directly with Self-Directed Brokerage Accounts for retirement
plans and health savings accounts. These are tax-exempt trust
accounts that are established by plan participants within an
employer-sponsored retirement plan (401K, 403B, etc).
The Participant Group Specialist will directly interact with a
variety of clients including plan participants, trustees, TPAs, and
advisors, through inbound and outbound calls, emails, chat and
letters. This position is responsible for answering all client
service and trading inquiries, as well as complex transactions and
issue resolutions, often including interaction directly with
Clearing or Advisor Services. The position is also responsible for
mitigating risk through tailoring specific information to different
layers of contacts associated with plans, maintaining knowledge
from across multiple business divisions, and performing many
analyst functions such as credit risk, trade reviews, quality
assurance, and other projects. The individual will also act as an
advocate of Charles Schwab and Self Directed Plan Services by
recognizing prospects, describing the Self Directed Plan Service
products, and may include a referral to any of the Sales groups.
This position requires the ability to consistently perform to a
high level performance and quality goals set by management based on
the needs and expectations of our Corporate clients and plan
providers. This unique position requires proficiency at handling
standard investor service, clearing, trust, and RBS issues, as well
as knowledge of retirement plans and specialized Self Directed Plan
Services information. In addition, the Specialist must be able to
multitask and work on several different assignments simultaneously,
and also have the flexibility to shift tasks or assist other areas
of RBS as needed.
Responsibilities:
Provide World Class client service via phone, email and chat, while
establishing and cultivating relationships
Process service inquiries as well as equity, option, and mutual
fund transactions
Adhere to all company policies and procedures
Follow all Enlighten Standards
Contact Participants/Advisors/Trustees by phone or email to resolve
Back Office issues
Process and create applicable cases through various workflows
Mitigate risk including following all trading policies and
procedures, and escalating appropriately to management
System cleanup projects
Call out campaigns
Attend and participate in Team Meetings and Huddles
Miscellaneous tasks as assigned by management
What you have
Active series 7 & 63/66 licenses are required (may be obtained
under a condition of employment - within 6 months)
Six months Client Service experience preferred
Three to six months Trading experience preferred
Outstanding communication, listening and analytical skills
Possess a sense of urgency and commitment to provide the highest
level of service to Schwab clients.
Ability to recognize client's needs quickly and respond to those
needs in a courteous and professional manner
Ability to accurately determine client needs and achieve problem
resolution
Recognizes opportunities for improvement and recommends changes in
current processes or procedures to enhance personal and
organizational effectiveness and efficiency
Capable of maintaining a professional attitude and exhibiting
emotional intelligence
Knowledge of the securities industry
Strong Technical skill with the ability to quickly assimilate and
understand the systems used throughout the company
Proficient typing skills and using Schwab Systems.
Capable of handling an ever-changing environment
Adept at teamwork across multiple locations
In addition to the salary range, this role is also eligible for
bonus or incentive opportunities.
What's in it for you
At Schwab, we're committed to empowering our employees' personal
and professional success. Our purpose-driven, supportive culture,
and focus on your development means you'll get the tools you need
to make a positive difference in the finance industry. Our Hybrid
Work and Flexibility approach balances our ongoing commitment to
workplace flexibility, serving our clients, and our strong belief
in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the
whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after
every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Keywords: Charles Schwab, Frisco , Specialist, Brokerage Service Rep - (Omaha/Dallas/Phoenix/Richfield, OH) TX, Accounting, Auditing , Frisco, Texas
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