Medical Office FRONT DESK
Company: Metroplex Care Group
Location: Coppell
Posted on: February 17, 2026
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Job Description:
Job Description Job Description SUMMARY: This role is
responsible for creating a welcoming and professional environment
while efficiently managing the patient check-in/check-out process.
The receptionist also supports communication between patients and
clinical staff, ensures compliance with confidentiality standards,
and helps maintain smooth front-office operations. DUTIES AND
RESPONSIBILITIES: Greet and welcome patients in a professional and
courteous manner. Ensure the reception area and waiting room remain
clean and organized. Provide patients with information regarding
clinic services, policies, and procedures. Monitor patient flow and
communicate with clinical staff regarding delays or schedule
adjustments. Manage phone systems by answering phones promptly,
directing calls and messages to the appropriate personnel as
needed. Schedule, reschedule, and confirm upcoming appointments as
directed. Collect and scan copies of insurance cards and
identification into the EHR. Verify insurance eligibility and
benefits Collect Co-Pays, Co-Insurance, Deductible based on patient
responsibility. Address patient inquiries, resolve minor concerns,
and escalate issues when needed. Distribute incoming faxes and
messages to appropriate staff. Maintain confidentiality of patient
information in compliance with HIPAA. Assist with administrative
task, including daily reports, logs, and end-of-day reconciliation
as assigned. Support referral coordination, prior authorizations,
or prescription refills as needed. Performs other related duties as
assigned by management. SUPERVISORY RESPONSIBILITIES: This job has
no supervisory responsibilities. QUALIFICATIONS: High school
diploma or general education degree (GED), or one to three months
related experience and/or training, or equivalent combination of
education and experience. Certificates, licenses and registrations
required: N/A Computer skills required: Internet Software;
Spreadsheet Software (Excel); Word Processing Software (Word);
Electronic Mail Software (Outlook); Other skills required : N/A
COMPETENCIES: Adaptability - Adapts to changes in the work
environment; Manages competing demands; Changes approach or method
to best fit the situation; Able to deal with frequent change,
delays, or unexpected events. Attendance/Punctuality - Is
consistently at work and on time; Ensures work responsibilities are
covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments. Dependability - Follows
instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and
sensitivity for cultural differences; Educates others on the value
of diversity; Promotes a harassment-free environment; Builds a
diverse workforce. Ethics - Treats people with respect; Keeps
commitments; Inspires the trust of others; Works with integrity and
ethically; Upholds organizational values. Oral Communication -
Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes
administrative tasks correctly and on time; Supports organization's
goals and values; Benefits organization through outside activities;
Supports affirmative action and respects diversity. Safety and
Security - Observes safety and security procedures; Determines
appropriate action beyond guidelines; Reports potentially unsafe
conditions; Uses equipment and materials properly. Strategic
Thinking - Develops strategies to achieve organizational goals;
Understands organization's strengths & weaknesses; Analyzes market
and competition; Identifies external threats and opportunities;
Adapts strategy to changing conditions. Teamwork - Balances team
and individual responsibilities; Exhibits objectivity and openness
to others' views; Gives and welcomes feedback; Contributes to
building a positive team spirit; Puts success of team above own
interests; Able to build morale and group commitments to goals and
objectives; Supports everyone's efforts to succeed. Written
Communication - Writes clearly and informatively; Edits work for
spelling and grammar; Varies writing style to meet needs; Presents
numerical data effectively; Able to read and interpret written
information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee
must; occasionally lift and/or move up to __10__ pounds. Specific
vision abilities required by this job include: close vision.
Specialized equipment, machines, or vehicles used: Computer and
phone system. Monday - Friday 8:00AM to 5:00PM
Keywords: Metroplex Care Group, Frisco , Medical Office FRONT DESK, Administration, Clerical , Coppell, Texas
