Sr. Business Analysis Manager

Company: T-Mobile USA, Inc.
Location: Frisco
Posted on: March 12, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

*** This is not a remote role, this is a hybrid role requiring 3 days a week in office. The successful candidate for this position must be located in Overland Park, KS; Bellevue, WA; or Frisco, TX ***

As a Sr. Business Analysis Manager at T-Mobile, you will play a pivotal role in evaluating TFB marketing opportunities to drive acquisition, retention, revenue, and improve customer experiences, and ultimately lifetime value. You will be the first line of defense to look at potential new offers, pulling data, sizing opportunities, and developing 1st level business cases to help determine financial impacts and feasibility of potential changes to our offers.
In addition to strong technical and analytical skills, the ideal candidate will be a problem solver, a clear communicator, and have an eye for details. You will need the ability to extract the big picture, have experience interpreting data, building models, and generating analysis/insights to support quality decisions. This position also requires excellent presentation and communication skills as this position will be required to effectively inform and influence executive leadership.

Job Responsibilities:

--- Apply advanced analytics tools and techniques to calculate, analyze, and segment customer lifetime value, identifying opportunities for growth and improvement.
--- Collect and analyze customer data to identify trends, patterns, and key drivers of customer behavior, with a focus on revenue generation and retention.
--- Collaborate with cross-functional teams to identify at-risk customers and design and implement effective customer retention strategies.
--- Find opportunities to increase customer revenue, such as upselling, cross-selling, and value-added services, and work with marketing and sales teams to execute these strategies.
--- Monitor and analyze customer churn rates and develop strategies to reduce churn, including early warning systems and predictive modeling.
--- Create and maintain customer segments based on CLV, demographics, and behavioral characteristics, enabling personalized marketing and retention efforts.
--- Generate reports and dashboards to communicate key CLV metrics and insights to partners, providing actionable recommendations for improving customer profitability.

Education:
--- Bachelor's Degree Quantitative concentration (Finance, Engineering, Economics, Statistics)

Work Experience:
--- 7-10 years Business analysis/consulting experience

Knowledge, Skills and Abilities:
--- Proficiency in data analytics tools such as SQL, Python, R, or similar.
--- Strong analytical and problem-solving skills with the ability to draw actionable insights from data.
--- Excellent communication and presentation skills to convey complex findings to non-technical stakeholders.
--- Knowledge of telecommunications industry trends and customer behavior analytics is a plus
--- Experience with data visualization tools (e.g., Tableau, Power BI).

#LI-Corporate

--- At least 18 years of age
--- Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

Base Pay Range: $96,700 - $174,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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