Beauty Advisor 10820

Company: Sally Beauty Holdings
Location: Frisco
Posted on: September 17, 2023

Job Description:

OverviewJob Title: Beauty AdvisorEssential FunctionProvides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standardsPrimary Duties40%Brand: Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers. Aids in resolving customer service issues timely and skillfully.25%People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Collaborates with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Is an advocate for diversity, inclusion and belonging.25%Operations: Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently. Completes daily paperwork and reporting, makes bank deposits when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.10%Safety/Loss Prevention: Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.Knowledge, Skills/Abilities and RequirementsHigh School Diploma or equivalentMust 18 years of age or older1+ years retail sales / customer service experience preferredAble to communicate with customers, co-workers and management in a clear and consise manner.Ability to execute knowledge from product knowledge training to support with customer serviceCan read and explain product labelsCan follow direction and perform other duties as assigned by ManagerCompetencies DefinitionPassionate LearnerDesire to grow and learn.Flexible & Agile AdapterAdjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.Talent BuilderActively learns. Normally, asks questions to gain further information and understanding. Open to feedback.Effective CommunicatorTypically articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.Team BuilderWorks well with others to get the job done / support the customer. Understands and practices of inclusion.Customer Focused PartnerWorks to meet the needs of external and internal customers.Results DriverHolds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.Strategic ThinkerProactively contributes to activity to support strategic plans.Big Picture ThinkerUnderstand how the store operatesProblem Solver & Decision MakerUses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.Nature and Extent of Direct or Indirect Controls Exercised by the SupervisorX Task Level High Departmental/Division Level High Project Level High Consultative Level HighThe amount of discretion or freedom this position hasX Strict Adherence to GuidelinesInterprets and Adapts GuidelinesDevelops and Implements GuidelinesWorking Conditions / Physical RequirementsThe position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and trafficsignals, etc. The work area is adequately lighted, heated, and ventilated.

Keywords: Sally Beauty Holdings, Frisco , Beauty Advisor 10820, Hospitality & Tourism , Frisco, Texas