Customer Service Specialist-Hightouch Phone

Company: MCKESSON
Location: Fort Worth
Posted on: May 14, 2025

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The primary focus of a Physicians Services High Touch Representative is to answer customer calls . They will enter orders, process return requests, track order progress, and provide information as requested and needed from the customer . They are also required to monitor and resolve assigned Salesforce cases in their assigned queue (s) and manage any stretch projects or assignments as given to them by their supervisor .

As a customer facing member of the MSH (McKesson Specialty Health) team, the High Touch Representative is to always conduct his/herself in a professional manner . He /she treats all customers with empathy and always strives to provide our customers with a first call resolution.

If selected, the candidate must be willing to work in a high-volume call center environment where the y are seated at a desk, processing information on a computer and answering calls through a headset for the extent of their shift . Upon training, the agent will be required to pass examinations and meet minimum scores for Quality Call Monitoring and other designated metrics.

Also, this is a HYBRID role . The candidate must live within the surrounding areas of the McKesson Ft. Worth office . The candidate will be required to work in the office occasionally to perform their work duties, training, meetings, etc ....

The candidates must be able to work between the hours of 7am - 7pm CST Monday - Friday.

Salary: The target budget for this role is between $19 and $20 per hour.

Location: Candidate must live within 70 miles of Ft. Worth, TX or LaVergne, TN.

Key Responsibilities

• Enters Customer orders received via phone and/or e-mail.
• Receives calls via assigned call queues.
• Monitors assigned email to case Salesforce queues.
• Ensures that the assigned queues are worked within the established SLA guidelines regularly.
• Follow up with customers based on service level guidelines.
• Answers Phones and Assists Customers with concerns as needed.
• Aids customers with returns process initiation.
• Aids customers with order requests.
• Answers shipping and delivery questions.
• Directs customers to proper departments when questions are outside of their assigned scope of business.
• Completes ongoing training as assigned.
• Complete assigned CCCE courses in a timely manner .
• Participates as an active member of assigned team.
• Attends all scheduled team meetings.
• Prepares for monthly 1:1's with supervisor.
  
  Minimum Requirement
  
  Typically requires 3+ years of related experience.
  
  Education
  
  High School Diploma / College Degree Preferred
  
  Critical Skills
  
  
  • General Computer and Keyboarding Skills
    
  • Microsoft Office Skills
    
  • Strong attention to detail
    
  • Strong prioritization and organizational skills
    
  • Ability to work within given Schedule Adherence tolerances.
    
  • Well Spoken and a Clear Communicator
    
  • Call Center Customer Service Experience Preferred
    
  • Works well in a team driven environment.
    
  • Strong Sense of Urgency
    
    
    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
    
    Our Base Pay Range for this position
    
    $18.51 - $30.85
    
    McKesson is an Equal Opportunity Employer
    
    McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
    
    Join us at McKesson!

Keywords: MCKESSON, Frisco , Customer Service Specialist-Hightouch Phone, Hospitality & Tourism , Fort Worth, Texas