Technology Support Engineer
Company: Las Vegas Sands
Location: Dallas
Posted on: April 2, 2026
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Job Description:
Job Description: Position Overview The primary responsibility of
the Technology Support Engineer is to support the Corporate IT
environment and will manage operation of hardware, network,
software applications, and peripherals to ensure that effective
technology is in place and used to its maximum capabilities. This
position will provide excellent customer service and support to
internal users and determine what assistance is required from the
external service providers to maintain optimum performance. This
position will also manage security configurations and identify
required software to maintain privacy and protection from malicious
activity. The Technology Support Engineer will manage and oversee
the deployment of new technologies and the staff associated with
the deployments. All duties are to be performed in accordance with
departmental and Las Vegas Sands Corp.’s policies, practices, and
procedures. All Las Vegas Sands Corp. Team Members are expected to
conduct and carry themselves in a professional manner at all times.
Team Members are required to observe the Company’s standards, work
requirements and rules of conduct. Essential Duties &
Responsibilities Support the IT Operations function with its
primary goals of Run, Maintain and Sustain. Responsible for
handling incidents related to computers, software applications,
network connectivity, mobile devices, and other related technology.
Manage a queue of requests, accurately enter information into
ticketing system(s) and complete follow-up on incidents and
requests. Set up hardware and configure software and peripherals.
Maintain and repair technology equipment (PCs, printers, phones,
audio-video systems, etc.). Follow prescribed troubleshooting
procedures, manage communications, and escalate appropriately to
supporting IT teams. Perform operating system installation,
upgrade, configuration, and security patch deployments using
enterprise software distribution platforms. Champion collaboration
across IT and business functions. Independently contribute to team
objectives. Mentor, support, and cross-train other Technology
Support Engineers and Service Desk Technical Analysts. Monitor
systems for availability, capacity, and performance utilizing
monitoring tools and dashboards. Contribute suggestions for new
products, services, and processes to ensure best in class customer
service. Contribute to self-service knowledgebase, operational
procedures, and documents. Consistently demonstrate professionalism
in all interactions. Execute business communication on system
planned maintenance, incident status notifications and other
customer communications. Perform physical implementation and
changes in coordination with IT Services provider and in adherence
with change approval process where applicable. Perform job duties
in a safe manner. Attend work as scheduled on a consistent and
regular basis. Perform other related duties as assigned. Minimum
Qualifications At least 21 years of age. Proof of authorization to
work in the United States. Bachelor’s degree in information
technology, computer science, or a related field (or equivalent
experience). Must be able to obtain and maintain any certification
or license, as required by law or policy. CompTIA A certification
or ITIL certification preferred. Understanding of ITIL and IT
Service Management. 5 years of diverse technical support experience
with PCs, networks, mobile devices, peripherals, and user account
management. Proven experience professionally engaging with
stakeholders across all levels of the organization, including peers
and executive leadership. Ability to work varied shifts, including
nights, weekends, and holidays. Expertise in Windows, MAC, and
Linux operating systems, Active Directory, and productivity
applications. Expertise in WIFI configuration, conference room A/V
technologies, physical access controls, connectivity to cloud
services, internet circuit, identity administration and permission.
Good knowledge of internet security and data privacy principles.
Attention to details: excellent organizational and time management
skills. Strong analytical and problem-solving skills. Strong
communicator who can explain complex technical concepts to both IT
management and business stakeholders in a consumable fashion.
Demonstrated experience building cross-functional partnerships.
Willing to work with remote teams in different geographies and time
zones. Effective written and verbal communication skills in
English. Strong interpersonal skills with the ability to
communicate effectively and interact appropriately with management,
other Team Members and outside contacts of different backgrounds
and levels of experience. Physical Requirements Must be able to:
Lift or carry 30 pounds, unassisted, in the performance of specific
tasks, as assigned. Physically access assigned workspace areas with
or without a reasonable accommodation. Work indoors and be exposed
to various environmental factors such as, but not limited to, CRT,
noise, and dust. Utilize laptop and standard keyboard to perform
essential functions of the job.
Keywords: Las Vegas Sands, Frisco , Technology Support Engineer, IT / Software / Systems , Dallas, Texas
