Deskside Technician II
Company: Stefanini Group
Location: Lake Dallas
Posted on: April 3, 2026
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Job Description:
Details: Who we are Stefanini is a full service global provider
of offshore, onshore and nearshore IT services, including
application development and outsourcing services, IT infrastructure
outsourcing (help desk support and desktop services), systems
integration, consulting and strategic staffing to Fortune 1000
enterprises around the world. We have over 25,000 employees across
77 offices in 40 countries across the Americas, Europe, Africa,
Australia, and Asia. What will you do? Supporting IT equipment in
large corporate environment Desktop/laptop tech support (Mac and
PC) Windows 11 operating systems Support mobile devices, printers,
scanners, wireless, VPN, etc. IMAC Support - IT equipment
Install/Move/Add/Change Maintain repairs, spare parts, and
components Research and troubleshoot problems Maintain system
configurations and documentation Track and resolve customer
incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows
devices Backup, restoration, and migration of user data Smart Hands
support with networking, server, and telecommunications
technologies Printer and peripheral device support Inventory
management of IT assets including asset auditing Ability to
research and follow appropriate KB articles Ability to work on-call
and other after-hours support needs May provide Executive support
Various other tasks associated with deskside services May need to
be available to provide support at other client locations as needed
Other duties as assigned Details: Requirements 2 years corporate
deskside support or equivalent experience Willing to embrace
innovative tools and technology such as AI and IT health monitoring
software to expedite resolution and enhance customer experience
Excellent troubleshooting capability Ability to maintain composure
while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite Experience with
computer imaging software and data migration processes (e.g., SCCM,
Intune) Experience with endpoint protection and encryption
(Bitlocker) support Familiarity with using remote desktop support
tools High School Diploma or equivalent Maintain valid driver's
license Walk, bend, stand for prolong periods of time, and lift
equipment up to 50 pounds Physical presence at a Stefanini or
Client location during shift Demonstrate high level of
professionalism and strong personal interaction skills Maintain
neat and professional work area and appearance in compliance with
site policies Ability to pass standard panel drug screening and
background check Adhere to assigned shift schedule Desired
Characteristics A Certification Microsoft Certified Professional
(MCP) Windows architecture including permissions and file structure
Mac/Apple experience, a plus Experience with Basic network concepts
(Active Directory / Workstation - Domain Trust Relationship) What
you'll get Comprehensive Benefits package that includes 401(k),
paid time off, tuition reimbursement, medical, dental and vision
insurance, and much more; Opportunity to participate in
professional development eLearning programs within the Stefanini
University, and other virtual training as well. Why we're different
Brazilian and privately owned company Agility, flexibility, and
innovation are in our DNA Flat organizational structure which
enables faster communication and decision making LI-LG1
LI-ONSITE
Keywords: Stefanini Group, Frisco , Deskside Technician II, IT / Software / Systems , Lake Dallas, Texas
